Returns & Exchanges


LISP DOES NOT PROVIDE FOR CASH REFUNDS. ALL REFUNDS WILL BE GIVEN AS STORE CREDIT.PLEASE NOTE THAT ALL SALE ITEMS PURCHASED ARE FINAL. All items purchased on SALE are NON-REFUNDABLE and NON-EXCHANGEABLE.

 

We at LISP want our customers to be totally satisfied with their purchase. If you find that for some reason you are unsatisfied with a purchased item, we will happily accept the return of an unworn item within 7 business days (domestic returns) or 18 days (international returns) of purchasing the item. In order for LISP to refund your purchase please note that items should be in their original condition, including tags. LISP allows for one free return for each new customer (within South Africa), thereafter, customers will be held responsible for shipping and handling charges to return the item. If the package does not reach us safely we will not be able to complete the refund, we recommend you make use of registered post.

 

HOW TO RETURN FOR A REFUND:

Please send the tagged, unworn item along with your NAME, EMAIL and ORDER NUMBER to the address below. Without this information we may not be able to refund you. You will be refunded in store credit within 14 business days of the return of the item, minus original shipping charges.

Please note that if you received free shipping (for orders over R600) and the refund brings you under the ‘free shipping cap’ we will deduct our shipping costs off your refund. Note that worn merchandise cannot be returned unless there is a manufacturing fault.

 

FAULTY PRODUCTS:

Each garment we send out is initially quality controlled, however, in the slight case that you have received a product with a manufacturing fault we will gladly replace it or refund the cost (in store credit) as long as it has been returned within 14 days of purchase. Anything extending beyond this time frame will be up to our discretion. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.

 

EXCHANGES:

We will gladly exchange garments for a different size. Please note the same rules and procedures governing refunds apply for exchanges as well.

 

RETURN ADDRESS:

Attention: LISP RETURNS/EXCHANGES

38 COOK STREET

CLAREMONT

CAPE TOWN

7708

SOUTH AFRICA